9:52 PM
Make all new ATMs talking machines from July: RBI tells banks
ALL NEW ATMs to be installed by commercial banks from July 2014 onwards would provide audible instructions and Braille keypads (o customers, RBI said.
The RBl's directive came on its prioradvice to banks in 2009 to make bank branches and ATMs accessible to people with disabilities and make at least one-third of the new ATMs installed as talking ATMs with Braille keypads.
"It is. therefore, reiterated that banks should make all new ATMs installed from July I. 2014. as talking ATMs with Braille keypads." Reserve Bank of India said in a notification.
"Banks should lay down a road map for converting all existing ATMs as talking ATMs with Braille keypads and the same may be reviewed from lime to time." it said.
Reserve Bank of India also asked banks to make necessary arrangements to provide all existing ATMs future ATMs with ramps so
that wheel chair users/persons with
disabilities can easily access them.
"Care may also be taken to make
arrangements in such a way that the height of the ATMs do not create an impediment in their use by wheelchair users." RBI said.
However. RBI said, this require men may be dispensed with in cases it is impracticable to provide ramps. Further. RBI also asked banks to provide the facilities of magnifying glasses at all bank branches for the use of persons with low vision.
The branches should display at a prominent place notice about the availability of magnifying glasses and other facilities available for persons with disabilities, it added.
In order to ensure compliance of new directives. Reserve Bank of India has also asked banks to report the progress made in this regard periodically to their customer service committee which would be easy for the proper implementation of the said initiative.
The RBl's directive came on its prioradvice to banks in 2009 to make bank branches and ATMs accessible to people with disabilities and make at least one-third of the new ATMs installed as talking ATMs with Braille keypads.
"It is. therefore, reiterated that banks should make all new ATMs installed from July I. 2014. as talking ATMs with Braille keypads." Reserve Bank of India said in a notification.
"Banks should lay down a road map for converting all existing ATMs as talking ATMs with Braille keypads and the same may be reviewed from lime to time." it said.
Reserve Bank of India also asked banks to make necessary arrangements to provide all existing ATMs future ATMs with ramps so
that wheel chair users/persons with
disabilities can easily access them.
"Care may also be taken to make
arrangements in such a way that the height of the ATMs do not create an impediment in their use by wheelchair users." RBI said.
However. RBI said, this require men may be dispensed with in cases it is impracticable to provide ramps. Further. RBI also asked banks to provide the facilities of magnifying glasses at all bank branches for the use of persons with low vision.
The branches should display at a prominent place notice about the availability of magnifying glasses and other facilities available for persons with disabilities, it added.
In order to ensure compliance of new directives. Reserve Bank of India has also asked banks to report the progress made in this regard periodically to their customer service committee which would be easy for the proper implementation of the said initiative.
Posted in: News 2014
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