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Bank customers should approach BO to resolve grievances:Sebastian
THE Banking Ombudsman Scheme (BOS) was introduced by the Reserve Bank of India (RBI) in 1995 with a view to provide an expeditious and inexpensive forum to bank customers for resolving of their grievances related to deficiency in banking services provided by the scheduled commercial banks, regional rural banks and scheduled urban co-operative banks. "Bank customers should approach Banking Ombudsman as an alternate grievance redressal forum." said R Sebastian, Banking Ombudsman (BO) for Maharashtra and Goa at a press conference after the 'Awareness Programme on Banking Ombudsman Scheme 2006' without adequate notice, non-disbursement or delay in disbursement of pension, delays noncredit of proceeds to parties, accounts, non-payment of deposits or applicable rate of interest on deposits, etc.. regarding savings, current or any other accounts, failure to provide or delay in providing banking facilities other than loans and advances, non-observance of any other RBI instructions. Similarly, credit card issues were brought under the purview of the Banking Ombudsman Scheme.
She elaborated the total number of complaints handled by the office during the year 2013-14 (July to June) stoodat 10.620 including 655 brought forward from the previous year and 9.965 received during the current year.
The year under review has increased by 15.75 per cent in the flow of complaints as compared to the previous year. Out of the 10.620 complaints. 10.041 coasisting 94.54 per cent complaints, were disposed of during the year and only 579 complaints were pending as on June 30. 2014. While there is no specific lime limit prescribed for the disposal of complaints under the BO scheme. 2006. the office endeavored to dispose of all cases not later than three months. "There were no complaints pending for more than two months as on June 30. 2014. she noted.
Sebastian said that of the total number of 9.965 complaints received during the year 2013-14 from July I. 2013 to June 30. 2014. 9% complaints were from rural areas. 637 complaints from semi-urban areas. 1.868 complaints were from urban areas and 6.464 complaints from metropolitan areas.
This revealed that the flow of complaints from metropolitan centre was the highest followed by the urban, rural and semiurban areas.
S V Nadkarni. Secretary and DGM of RBI explained how to make complaints with all relevant documents. One should first approach the bank and if the bank officials fail to resolve the matter within one month or is not satisfied, then bank customer may approach the Banking Ombudsman. Tarlochan Singh, General Manager of Bank of India and National Banking Group (West) Mumbai said that banking customers expectations had increased manifold in the era of competition.
Moreover, nationalised banks were striving to provide maximum services to customers in order to compete with private players in the industry. He said that public banks were now offering ATM. Internet banking, cheque deposit machines, passbook printing machines 24x7 facilities for the customers.
PG Bhagwatwar. Zonal Manager of Bank of India Zone I and R M Kadam. Zonal Manager of Bank of India Zone II were present on the occasion.
For any complaints, bank customers may contact the office of the Banking Ombudsman at Reserve Bank of India. Garment House. Ground Floor. Dr Annie Baesant Road. Worli. Mumbai (Phone numbers: 022-24960893.022-24933358 or email: bomumbaigombudsman.rbi.org.in.
She elaborated the total number of complaints handled by the office during the year 2013-14 (July to June) stoodat 10.620 including 655 brought forward from the previous year and 9.965 received during the current year.
The year under review has increased by 15.75 per cent in the flow of complaints as compared to the previous year. Out of the 10.620 complaints. 10.041 coasisting 94.54 per cent complaints, were disposed of during the year and only 579 complaints were pending as on June 30. 2014. While there is no specific lime limit prescribed for the disposal of complaints under the BO scheme. 2006. the office endeavored to dispose of all cases not later than three months. "There were no complaints pending for more than two months as on June 30. 2014. she noted.
Sebastian said that of the total number of 9.965 complaints received during the year 2013-14 from July I. 2013 to June 30. 2014. 9% complaints were from rural areas. 637 complaints from semi-urban areas. 1.868 complaints were from urban areas and 6.464 complaints from metropolitan areas.
This revealed that the flow of complaints from metropolitan centre was the highest followed by the urban, rural and semiurban areas.
S V Nadkarni. Secretary and DGM of RBI explained how to make complaints with all relevant documents. One should first approach the bank and if the bank officials fail to resolve the matter within one month or is not satisfied, then bank customer may approach the Banking Ombudsman. Tarlochan Singh, General Manager of Bank of India and National Banking Group (West) Mumbai said that banking customers expectations had increased manifold in the era of competition.
Moreover, nationalised banks were striving to provide maximum services to customers in order to compete with private players in the industry. He said that public banks were now offering ATM. Internet banking, cheque deposit machines, passbook printing machines 24x7 facilities for the customers.
PG Bhagwatwar. Zonal Manager of Bank of India Zone I and R M Kadam. Zonal Manager of Bank of India Zone II were present on the occasion.
For any complaints, bank customers may contact the office of the Banking Ombudsman at Reserve Bank of India. Garment House. Ground Floor. Dr Annie Baesant Road. Worli. Mumbai (Phone numbers: 022-24960893.022-24933358 or email: bomumbaigombudsman.rbi.org.in.
Posted in: News 2014
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